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    2017~2018年旅行社业的安全形势分析与展望

    摘要

    2017年我国旅行社业持续发展,安全状态整体保持平稳,主要特征表现为:旅行社业安全事件以旅游纠纷和旅游质量事故两大类型为主;在线旅游业迅速发展,安全隐患压力增大,线下旅行社业加强整治,整体市场秩序向好;安全事件集中期仍然是节假日时段。展望2018年,在线旅游业安全将迎接新的挑战;多元监管模式并存,整体实现线上线下的互补共赢;出境旅游安全持续受到重视;旅行社业需创新且健全市场监管体系,进一步明确部门职责,采用法律法规、教育、经济等多种方式提高旅行社从业人员综合素质。

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    Abstract

    In 2017,the travel agency industry continued to develop and its security status remained stable overall. The main characteristics as follow:tourism disputes and tourism quality accidents are the main types of accidents in the security incidents of travel industry;online travel agency industry develops rapidly and the pressure of security risks is increasing,simultaneously,the overall market order of the underline travel agency industry trends good due to the stronger remediation;meanwhile,the security incidents still focus on the holiday period. Looking ahead to 2018,the online tourism security will meet new challenges;multiple regulatory models will coexist,the complementarity and win-win will be achieved between online and offline tourism industry. Outbound tourism security will continue to be acquired importance. The market supervision system of travel agency industry needs to innovate,and responsibilities of the department should improve and clarify fatherly,what' smore,they must strengthen the overall quality of travel agency employees by using the laws and regulations,education,economics and other ways.

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    作者简介
    侯志强:侯志强,华侨大学社科处副处长,旅游学院副教授,博士,研究方向为区域旅游发展与旅游目的地管理。
    樊玲玲:樊玲玲,华侨大学旅游学院硕士研究生。
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