在医疗活动中,医生和患者由于自身的人格品质经常会保持某些特定的心理状态,这些心理状态对医患双方交往的效果和质量会产生直接影响。本文拟从PAC人际交互作用理论出发,探讨父母自我状态、成人自我状态、儿童自我状态等心理状态在医患交往中的表现及特点,分析医患双方持有这些心理状态对医疗卫生活动顺利开展的影响,同时提出医患交往的最优模式,即适用于日常医疗活动的“AA-AA型”交往模式和适用于危急医疗活动的“PC-CP型”交往模式。本文建议医院管理者应用PAC人际交互作用理论对医生进行系统训练,强化医生PAC自我状态的识别能力,帮助医生调整自身交往状态,并鼓励医生引导患者采取成人自我状态,从而建立互信、合作、和谐的医患关系。
<<关键词: | 医患关系PAC人际交互作用理论交往模式 |
In medical activities,both doctors and patients hold certain psychological state in their communication,due to their different personality traits. These psychological states have a direct impact on the quality of communication between doctors and patients. Based on the PAC theory,this paper discussed the expression characteristics of different psychological states(parent ego state,adult ego state,and child ego state)in communication,as well as the impact of these psychological states on the effectiveness of medical activities. Furthermore,the optimal interaction patterns in doctor-patient relationship are put forward in this paper——“AA-AA” in daily medical service and “PC-CP” in emergency medical service. This paper suggests that hospital manager should train the doctors systematically with PAC theory,strengthen their ability to recognize the PAC ego states,help them improve their psychological state in communication,and encourage them to guide patients to take P ego state. In this way,we can build a trusting,cooperative,harmonious doctor-patient relationship.
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