公众的普遍接受和实际使用是电子政务价值实现的必要前提。本文基于技术接受与使用整合理论,并融合创新扩散理论、信任理论的核心变量构建概念模型,以重庆、武汉与天津三个城市的普通公众为调研对象,探索分析电子政务公民使用意愿的影响要素。研究发现:相容性、绩效期望、便利条件与政府信任对政府网站公众使用意愿具有显著正向影响,其中,绩效期望的积极作用最强;而努力期望则会明显抑制公众使用意愿;社会影响、便利条件与使用意愿对公众使用行为具有显著促进作用。
<<The general acceptance of the public and the actual use is the necessary prerequisite for the realization of the value of e-government.Using data from the three-city survey undertaken in Chongqing,Wuhan and Tianjin in China,this study builds an integrated model to explore the factors influencing citizens' using behavior of government website.The results show that compatibility,performance expectancy,convenience and trust in government have significant positive effects on the public willingness to use government websites,among which performance expectations plays the strongest positive role in promoting citizens' use intention;effort expectations will inhibit the citizens' use intention;social influence,convenience and use intention have significant positive effect on the citizens' using behavior.
<<Keywords: | Government WebsiteUse BehaviorUse IntentionUnified Theory of Acceptance and Use of Technology |