With the development of China’s care system，the hospital volunteer service showed a vigorous development trend，more cities in the country have been rapid development，especially in large city hospitals，the size of volunteers and services are more mature.

This study found that although the hospital volunteer team，although gradually growing，but there is a high turnover rate，long-term volunteer partial aging and other issues，resulting in decreased quality of volunteer service，based on this phenomenon through the interview，Case study and semi-participatory observation to collect information for hospital volunteers. In the course of the study，we introduce the “system and life” perspective，through the social background to observe the volunteer life and influence the complex mechanism.

The study found that the impact of the system on the pros and cons of hospital volunteers，the benefit is to attract more groups exposed to volunteer service，on the contrary if more and more volunteers are framed to serve，will lead to hospital volunteer mobility Large，long service staff rarely. And ultimately faced with the original formal system was weakened or even the reality of reality. Finally，through the volunteer service process analysis，the characteristics of volunteer service in our hospital and the problems in the process of volunteer service and how the managers should keep and attract the opinions and suggestions of volunteers.