本报告从公共交通、公共安全等9个方面,对全国38个主要城市的基本公共服务力进行全面评价和深入研究,发布了2017年全国38个主要城市满意度评价情况及其排名。报告通过GDP对公共服务满意度杠杆指数对38个主要城市经济发展和基本公共服务发展水平进行了考察,通过满意度上升指数、发展指数等评价工具,对38个主要城市的基本公共服务进展情况进行了分析。调查数据显示,38个主要城市基本公共服务满意度平均得分为63。37分,较2016年的61。49分继续提升。新时期,党和政府要把人民对美好生活的向往作为奋斗目标,着力提高基本公共服务能力和水平;以解决社会主要矛盾为依据,努力实现基本公共服务均等化;关注要素关注度变化,满足公众基本需求和期望;深化医疗卫生体制改革,实现病有所医;加快建立多主体供给、多渠道保障、租购并举的住房制度,实现住有所居。
<<This report,by analyzing the results of 24643 questionnaires,comprehensively and thoroughly evaluates and studies the basic public service capability in 38 major Chinese cities,and issues the ranking lists and results of satisfactoriness of these cities in 2017 from nine aspects,which are Public Transportation,Public Security,Housing Guarantee,Basic Education,Social Security and Employment,Basic Healthcare and Public Health,Urban Environment,Culture and Sports,and Government Services. A series of indices is applied to further study the degree of the public's level of satisfaction with basic public services in 38 major cities,including the index of GDP leveraging public satisfactoriness index for basic public services,the rising index of the degree of public satisfaction with basic public services,and the development index of public satisfactoriness index for basic public services elements. According to the statistical result,the report concludes that the overall satisfactoriness index for basic public services in Chinese cities increases continuously,from 61.49 in 2016 to 63.37 in 2017. The data analysis of the survey shows that the satisfactoriness index for public services is an objective reflection of the actual condition of public services,thanks to the representativeness of the subjective index system. Thus,the degree of satisfaction can accurately reveal the objective quality of public services,not merely the public's subjective evaluation of them. The report makes the following suggestions. In the new period of development,governments at all levels should take the people's hope for a better life as a goal,enhancing the capability and quality of basic public services supply,make efforts to achieve the equalization of basic public service to solve the principal social contradictions,respond the public requirements by concerning the change of public attention to basic public service elements,deepen the medical-sanitary system reform to realize universal access to health care,and build a housing system with multiple subjects,multiple channels,and multiple modes to achieve the objective of everyone has the housing right.
<<Keywords: | Basic Public Service CapabilityReform and Innovation of Basic Public ServicesPublic Satisfactoriness Index for Basic Public Services |