2016年G20杭州峰会志愿服务组织管理的经验主要体现在管理理念的科学性、管理方式的有序性和管理效果的有效性。其中点面结合的志愿服务运作机制和精细化的管理方式奠定了志愿服务成功的基础。通过总结、解析G20杭州峰会志愿服务第一手资料,力图提炼组织架构、选拔培训、政策保障、氛围营造等组织管理特点以及联络管理方式、分工协作方式、督查落实方式、应急响应方式等组织管理方式的实践和经验,以期进一步提升大型赛会志愿服务组织与管理的质量和水平。
<<The experience in the voluntary service organizations and management of the 2016 G20 summit in Hangzhou primarily reflects in the scientificity of management philosophy,the orderliness of management mode and effectiveness of management results. It is the voluntary service operation mechanism integrating the part and the whole,and the refined management mode that lays the foundation of its success. It strives to catch the organization management characteristics of organizational structure,selection and training,policy guarantee and atmosphere building through the way of summarizing and analyzing the first hand materials of voluntary service organizations of the G20 summit. And it seeks to acquire the experience and practice of organization and managing mode including contact management mode,division and collaboration mode,supervision and implementation mode and emergency response mode,to further promote qualities of the voluntary service organizations and management in large competitions.
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