In recent years，volunteer service in museums has been approaching to the stage of complete organization and standardized management after a dozen years of experience accumulation. Based on the volunteer management of the Palace Museum and the nationwide data in this regard，the organization and management of volunteer service in China is explored in this paper. In terms of organization，the establishment of volunteer teams started after 2000，the size of which is mostly under 200 people，including students，in-service staff and retirees，reflecting wide social participation. On recruitment，training and management，requirements for volunteers are clearly stated in the recruitment announcement；necessary professional training，learning and exchange activities are provided for them；and standardized management systemshave been established to achieve coordination between employment and management.The scope of service contents has been expanded from simple interpretation to a wider area. In terms of financial support and service guarantee，special funds and support for museum volunteer service have been in place under the guidance of national policy，which indicates the aim of promoting volunteerism，helps play the role of museums in public welfare，and contributes to the building of socialist core values.