本文旨在研究不同的中国人组织中,可信赖感如何因不同类型的关系而形成。我们通过对西方关于信任的概念和中国人的“伦”、“报”、及“同”的概念的比较,提出并检验六个关于可信赖感建立过程的假设。本研究在大陆和中国台湾的三个不同地点选取研究案例,每个个案具有不同的文化和组织结构,这为共性的发现提供了更强的案例支持。首先,我们发现了与Yamagishi的解放理论相一致的有力证据,解放理论认为中国人同日本人一样,信任感是比较低的;第二,在大陆或台湾的同事之间的相似性(性别、工作任期等)并不是影响可信赖感的主要因素;第三,“伦”(拟似家人关系)更能够产生保证而不是信任,这也与Yamagishi的理论相符合。但是,我们也惊奇地发现,在三个案例组织中,对可信赖感的影响变动很大,这与传统论点所认为的中国人组织受“伦”等刻板的传统伦理原则影响不一致。
<<The purpose of this research paper is to study how trustworthiness develops depending on types of relationships within different Chinese organizations. We generate and test six hypotheses concerning the process of building a sense of trustworthiness through contrasting three Western concepts associated with trust—strongversus weak ties,social exchange,and social similarity,roughly equivalent to the Chinese concepts of “lun”,“pao” and “tung”. We test these hypotheses at three different research sites in Mainland China and Taiwan-each case study has a different cultural and organizational structure providing a stronger case for common findings. First,we find strong evidence consistent with Yamagishi’s emancipation theory of trust suggesting that Chinese,like Japanese,have a poorly developed sense of trust. Second,trustworthiness based on similarity (sex and job tenure) doesn’t appear to be a factor among Mainland Chinese or Taiwanese coworkers. Third,“lun” (simulated familial relations) appears to create assurance rather than trust which is also consistent with Yamagishi’s work. But we also find surprisingly large variation in indicators of trustworthiness across our three Taiwanese and Mainland Chinese case organizations which is at odds with the view of “lun” as a monolithic ethical principle affecting all Chinese organizations.
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