本报告从城市政府识别市民需求的角度设计评估指标体系,包括信息透明、渠道便利、回应有效三个维度。通过计算和测量,将19个城市政府大致分为四大类,分别为表现优秀的广州、北京、沈阳、杭州、南京,表现较好的深圳、济南、宁波、大连、青岛,表现一般的厦门、西安、长春、武汉,表现较差的哈尔滨、天津、上海、成都、重庆。最后,结合排名结果总结了这些城市在需求识别方面存在的问题,并提出对策建议。
<<An index system has been created to determine the degree of identification of demand for public services from municipal city governments. It includes information transparency,channel convenience;response effectiveness. According to the statistical results,the 19 cities governments studied can be divided into four categories. Guangzhou,Beijing,Shenyang,Hangzhou and Nanjing are ranked “excellent”,Shenzhen,Jinan,Ningbo,Dalian and Qingdao are ranked “good”,Xiamen,Xi’an,Changchun and Wuhan are ranked “general”,Harbin,Tianjin,Shanghai,Chengdu and Chongqing are ranked “poor”. Finally,the results of the analyses are summarized;the demand for services identification questions for each of the cities studied are listed according to the order of results;and,suggestions are proposed.
<<Keywords: | Identification of Citizens’ NeedsInformation TransparencyChannel ConvenienceResponse Effectiveness |