本研究是对员工-客户关系解释的叙事分析。它的重点是在香港的外展社会服务的工人和客户,目的是找出他们讲述的关于工人-客户关系的重要性的故事中根深蒂固的含义。对7对工人-客户受访者进行了访谈。被调查者对这一关系的解释包括目的、出发点、进展以及重要的结果。根据他们的叙述,确定了四个主要的解释工作-客户关系的主题。他们是经验丰富的师徒关系、伪血缘关系、服务提供者和顾客以及天赐关系。在他们的解释中,每一对工人和客户之间都有差异和相似之处。这些发现对未来的服务和研究都有意义
<<The research was a narrative analysis of interpretations of worker-client relationship. It was focused on both workers and clients of outreaching social service in Hong Kong,aimed at finding out the meanings entrenched in the stories they told about their expe-rience in worker-client relationship. Seven pairs of worker-client respondents in were interviewed. Respondents’ interpretations of the relationship were found with regard to the purposes,initiations,progresses as well as the significant outcomes of the relationship. Accor-ding to their narratives,four dominant themes of interpretation on the worker-client relationship were identified. They were seasoned master and apprentice,pseudo blood relationship,service provider and customer,as well as god-sent relationship. Both discrepancies and similarities were noted between each pair of worker and client in their interpretations. The findings were found to have meaningful implications on both service and research in the future.
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