本报告按照优化的基本公共服务力评价指标体系,通过24549份调查问卷,从公共交通、公共安全、公共住房、基础教育、社保就业、医疗卫生、城市环境、文化体育、公职服务等9个方面,对全国38个主要城市的基本公共服务力进行全面评价和深入研究,发布了2015年全国38个主要城市满意度评价情况及各排行榜。报告通过GDP对公共服务满意度杠杆指数、城市公共服务满意度上升指数、公共服务满意度要素发展指数等评价工具,对38个城市的基本公共服务满意度进行了详细评价。报告认为,2015年得分较2014年有所回升,与2013年基本持平。2015年38个主要城市基本公共服务满意度总体得分由2014年的57。28分上升至58。74分。对调查结果的数据分析显示,尽管抽样调查数据主要由主观指标出发,但总体具有很好的代表性,公共服务满意度能够准确和客观地反映公共服务的真实质量,并非纯粹的主观评价。各级政府要坚持协调发展、共享发展的理念,完善基本公共服务立法,推进公共服务制度创新,推动基本公共服务大发展,把公众对基本公共服务要素的关注度作为改善民生的晴雨表,完善地方政府政绩考核评价办法,强化基本公共服务能力评价,改善公共服务质量和效率,提升居民公共服务满意度,促进经济社会全面协调持续健康发展。
<<This report,by using the optimized evaluation index system and analyzing the results of 24549 questionnaires,comprehensively and thoroughly evaluates and studies the basic public service capability in 38 major Chinese cities,and issues the ranking lists and results of satisfactoriness of these cities in 2015 from nine aspects,which are Public Transportation,Public Security,Housing Guarantee,Basic Education,Social Security and Employment,Basic Healthcare and Public Health,Urban Environment,Culture and Sports,and Government Services. A series of indices is applied to further study the degree of the public’s level of satisfaction with basic public services in 38 major cities,including the index of GDP leveraging public satisfactoriness index for basic public services,the rising index of the degree of public satisfaction with basic public services,and the development index of public satisfactoriness index for basic public services elements. Through detailed studies,the report suggests that the overall satisfactoriness index for basic public services in Chinese cities in 2015(58.74)is higher than that in 2014(57.28),and is basically flat with 2013. The data analysis of the survey shows that the satisfactoriness index for public services is an objective reflection of the actual condition of public services,thanks to the representativeness of the subjective index system. Thus,the degree of satisfaction can accurately reveal the objective quality of public services,not merely the public’s subjective evaluation of them. The report makes the following suggestions. Governments at all levels should adhere to the idea of harmonious and shareable development,improve the legislation in basic public services,promote the institution innovation of public services,promote the overall development of basic public services,improve people’s livelihood on the basis of the public attention to basic public service elements,improve the performance evaluation method for public officials,strengthen the assessment of basic public service capability,improve the quality and efficiency of public services,enhance the level of public satisfaction with public services,and advance the comprehensive,balanced and sustainable development of the economy and society.
<<Keywords: | Basic Public Service CapabilityReform and Innovation of Basic Public ServicesPublic Satisfactoriness Index for Basic Public Services |