This report，by using the optimized evaluation index system and analyzing the results of 24717 questionnaires，comprehensively and thoroughly evaluated and studied the basic public service capability in 38 major cities，and issued the ranking lists and results of satisfaction of these cities in 2014 from nine aspects，which are Public Transportation，Public Security，Housing Guarantee，Basic Education，Social Security and Employment，Basic Healthcare and Public Health，Urban Environment，Culture and Sports，and Government Services. A series of indices are applied to further study the degree of public satisfaction with basic public services in 38 major cities，including the index of GDP leveraging satisfaction of basic public services，the rising index of cities’ satisfaction of basic public service，and the development index of satisfaction of the basic public service elements. Through detailed studies，the report suggests that the overall satisfactoriness of basic public services of Chinese cities in 2014 is lower than that of 2013 and 2012，but better than 2011. The data analysis of the survey shows that the satisfactoriness of public services is an objective reflection of the actuality of public services，thanks to the representativeness of the subjective index system. Thus，the degree of satisfactoriness can reveal the real quality of public services accurately and objectively，not merely subjective evaluation. The report makes the following suggestions. Governments at all levels should perfect the legislation in basic public services，improve people’s livelihood on the basis of the public attention to basic public service elements，strengthen the systematic thinking of the public service reform，and establish the coordination group for public service reform in the leading group for deepening reform in an all-around way. The local governments should improve the evaluation method of official performance and achievements，strengthen the assessment of basic public service capability. The big-data planning for basic public services should be launched，and strengthen the statistical analysis and application of the big data of basic public services. The financial power and the administrative authority of central and local governments should be divided clearly. Last but not least，improve the quality and efficiency of public services，enhance the civil satisfaction of public services，promote the overall development of basic public services，and advance the comprehensive，balanced and sustainable development of the economy and society.