企业形象危机的风险板块由五部分构成:(1)“物”(企业产品),(2)“市”(市场运营),(3)“管”(企业内部管理),(4)“人”(企业人员),(5)“社”(社会责任)。当前,针对“形象危机度”与“社会责任事故率”的分析表明,“物”(企业产品)、“市”(市场运营)与“人”(企业人员)问题最突出。建议:针对“形象蒙冤”问题,做好“善解冤”;针对“形象死亡”问题,做好“重点改”;针对形象偏差度与多元评委关系,并结合“风险地图”等规律,做好“全面防”。
<<There are five risks of image crisis of enterprise:the enterprise products,market operation,the enterprise internal management,the enterprise personnel and social responsibility. These five aspects constitute the Risk Map. At present,the analysis of the image crisis degree and social responsibility accident rate shows that the three most prominent problems are the enterprise products,market operation and the enterprise personnel. As regards the image crisis response of provinces and municipalities,the key is to be committed to solve those image injustice problems,to rectify and reform the image death problems,to build a comprehensive management system,combined with the regularity from the Risk Map.
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