政府网站(含政务微博)形象危机的风险项由信息公开问题、在线服务问题、网站安全问题三部分构成,并细化为8个风险要素,形成“风险地图”。当前,针对“形象危机度”与“社会责任事故率”的分析表明,信息公开问题、在线服务问题、网站安全问题最突出。建议:针对黑客攻击等风险要素的“形象蒙冤”问题,做好“善解冤”;针对信息失范等风险要素的“形象死亡”问题,做好“重点改”;针对形象偏差度与多元评委关系,并结合“风险地图”等规律,做好“全面防”。
<<There are three risks of image crisis of government websites (including government microblogs):information problems,service problems and security problems. These three aspects constitute the Risk Map. At present,the analysis of the image crisis degree and social responsibility accident rate shows that the three most prominent problems are the information disclosure,online service and website security. As regards the hacker attack problems in aspect of the image injustice,the key is to be committed to solve those injustice problems. As regards the information anomie problems in aspect of the image death,the key is to be committed to improvement. As regards the image deviation degree and multiple judgement relationships,the key is to be committed to build a comprehensive risk management system,combined with the regularity from the Risk Map.
<<