行政调解工作的有效开展有助于食品药品监管部门进一步提升服务质量和水平,创建服务型政府,为全面建设和谐社会贡献力量。本文通过文献综述、问卷调查、访谈等研究方法探索基层食品药品监管部门行政调解机制,研究了行政调解的必要性,分析借鉴国内外先进解纷模式,分析了当前北京基层食品药品监管系统开展行政调解的现状与存在的问题,并结合被访者的实际需求,提出可行性对策建议。
<<Administrative mediation is important for the food and drug administration to improve the quality and level of service,construct a service-oriented government,and contribute to the building of a harmonious society. In this paper,we explored the mechanism of administrative mediation in primary food and drug administration departments by conducting literature review,quantitative survey,interviews and other research. We studied the necessity of the administrative mediation,and analyzed advanced dispute settlement programs in China and other countries. We also analyzed the current situation and existing problems of the administrative mediation in Beijing local food and drug administration system,integrated the actual needs of the respondents and thereby proposed feasible countermeasures and suggestions.
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