信息沟通是风险管理和危机处置的关键步骤,本文以海底捞在“勾兑”危机中的危机管理为例探讨了危机主体在风险沟通中信息管理和发布应当注意的事宜,指出危机主体在危机管理中应当全面利用各种信息进行风险的规避,而危机发展过程中的信息发布则应做到有始有终,并通过具有权威性的沟通主体和有效性的信息发布方式充分降低不利信息的影响。
<<Information communication is one key step of the risk and crisis management.Based on the example of the crisis management in the HaiDilao “blending” crisis,this page discusses the matters that crisis subject should pay attention to information management and releasing in the process of risk communication,pointing out that crisis subject should make full use of various information for risk aversion and make the information releasing in the development of the crisis have a beginning and an end,reduce adverse effects of information through the use of the authoritative communication subject and the effectiveness of information issuance mode.
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