食品安全问题是国民的一大要事,需要社会各界能够高度警惕,由于食品安全事件发生的非预期性、紧迫性以及不确定性,一旦食品危机事件发生,其危机应对就会存在很大的困难。本文采用个案研究法,以2012年3月出现的血鸡蛋事件为样本,对食品危机事件中的危机应对进行了分析,得出正确的危机应对对于食品安全事件的重要性以及在危机应对中要正确把握言内行为和言后行为,要想成功地战胜危机,需要社会各界包括政府、企业、舆论媒体等的共同努力,企业在危机应对这个过程中需要做出正确的决策和策略,而一旦发生应对不及时或言行不当等问题,舆情事件就会扩大等结论。文章选取血鸡蛋事件对食品安全问题中企业的危机应对展开论述。
<<The problem of food security is a matter of national needs of all sectors of the community to a high degree of vigilance. Because of food safety incidents of unanticipated,urgency and uncertainty,therefore in coping with the crisis problem handling food safety events will have great difficulty. The paper adopts the method of case study blood egg case in March 2012 to production analysis. Draw a conclusion that a correct crisis response for the importance of food safety incidents as well as in crisis response to correctly grasp the locutionary act and perlocutionary act. In order to overcome the crisis,we need the joint efforts of all sectors of society,including government,enterprises,media,enterprises need to make decision and the correct strategies in coping with the crisis in the process,in case of problems should not timely or improper words and deeds,public opinion events will expand. This paper selects the case to discuss the crisis enterprises in food security problem.
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