随着网络时代的到来,新媒体的广泛应用使信息的传播速度不断加快,传播范围不断扩大,由此信息传播环境也更加复杂。如何在网络时代如此复杂的信息传播环境中占据企业信息传播的主导地位,以及如何在企业出现负面舆情事件时充分利用新媒体信息传播的优势来化解危机,已成为摆在企业公关人员面前的重要课题。本文以个案研究为主要研究方法,辅之以案例分析和二手资料分析。以可口可乐“含氯门”事件为例,分析这一负面舆情事件产生后网络传播的特点,以及涉事主体可口可乐(山西)饮料有限公司在事件发展过程中一系列的应对措施,从而在企业信息发布时间,灵活运用网络媒体以及企业建立危机预警机制三个方面为企业网络危机公关的应对策略提出建议。
<<关键词: | 危机公关可口可乐“含氯门”事件策略分析 |
With the advent of the internet era,the extensive application of new media speeds up the transmission of information,and expands the dissemination scope,at the same time,the environment of the information dissemination becomes more complex.So it has became a very important course for enterprise public relation practitioners to learn,how to occupy the dominate position in such a complex environment of the information dissemination,and how to make full use of the advantage of new media information dissemination to solve the crisis when negative public opinion events appear. This paper based on the case study as the main research method,supplemented by case analysis and secondary data analysis.To take the“Coca-Cola with chlorine”incident as an example,analyses the characteristics of network transmission after this negative public opinion event,as well as a series of measures was taken by the Coca Cola Co. Ltd (Shanxi,China),which is the main subject of this event,in the development of the event,and finally make some suggestions of enterprise network crisis public relations strategies in three aspects,that is when to publish enterprises information,using the network media flexibly and establishing the crisis early warning mechanism of enterprise.
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