Internet normative behavioral literacy directly reveals netizens’ degree of implementing civilized behavior on the Internet. It included four dimensions：the appropriate use of the Internet，the rational expression on the Internet，the civilized interaction on the Internet，and the pluralistic respect for diversities on the Internet. The overall score of Internet users’ normative behavioral literacy of Shenzhen netizens was 75.2 points. Additionally，the score for the appropriate use of the Internet was 63.2 points，the rational expression on the Internet was 81.4 points，civilized interaction on the Internet was 80.9 points，and pluralistic respect to diversities on the Internet was 75.5 points，respectively. According to the results，we found that Shenzhen netizens possess desirable Internet normative behavioral literacy. Countering the booming information on the Internet，they are able to hold a rational and objective attitude towards social issues and think from multiple angles. Moreover，they respect different perspectives and standpoints，keeping friendly when communicating with other Internet users. However，the appropriate use of the Internet needs to be enhanced among Shenzhen Internet users，and more attention should be paid to the addictive behavior of the Internet in the youth users. Cultivating good Internet users’ normative behavioral literacy is conducive to guiding and standardizing the behaviors of netizens，attaching great significance to maintaining order on the Internet.