Volunteer service is a significant symbol of the civilization and progress of modern society. Hangzhou firmly follows the path of voluntary service in the new era of civilization with Chinese characteristics，and actively builds a platform for volunteer service in the new era，which stimulates the vitality and creativity of volunteer service with Chinese characteristics，and unites the centripetal force. The joint efforts of the society have brought into play the active role of voluntary service in social governance. Since 2018，Hangzhou has continuously strengthened the deployment and implementation of voluntary service work in the civilized practice of the new era，and has achieved remarkable results in the field of voluntary service. Through field research and document review，it is found that Hangzhou’s voluntary service has the characteristics of digitalization，effectiveness and internationalization. At the same time，Hangzhou’s voluntary service has formed the “Hangzhou characteristics” of “socialization support，synchronization of theorization，people’s livelihood first，professional services，and national mobilization”. Nowadays，it is making great strides towards the rule of law，digitalization，and internationalization. To make progress in voluntary service.