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    中国图书馆助残志愿服务发展报告(2022)

    摘要

    助残志愿服务是新时代图书馆服务范畴的延伸,彰显着图书馆文化服务的社会责任。本报告采集公共图书馆、高校图书馆助残志愿服务基本数据,归纳分析中国图书馆助残志愿服务的发展现状和存在问题,并提出相应发展建议。研究发现,中国图书馆助残志愿服务相关法律体系、线上服务平台等建设尚处于起步阶段,阅读类助残服务发展较快,但也存在助残志愿服务的制度法规建设不健全;图书馆助残志愿服务发展不均衡不协调;被动型服务模式不能满足残障群体文化需要;服务内容趋于同质化、缺少特色助残服务品牌;志愿者招募和培训方式单一、缺乏行之有效的管理机制等问题。针对现有问题,报告提出完善相关法律法规、规范助残志愿行为;创新助残服务形式与内容、推进助残志愿活动常态化;健全志愿者管理制度、加强志愿者队伍建设;强化对残障用户信息需求调研、提升用户体验;加大宣传力度、扩大助残志愿服务影响力等对策。

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    Abstract

    Volunteer service for the disabled is an extension of the library service category in the new era,highlighting the social responsibility of library cultural service. This report collects the basic data of volunteer services for the disabled in public libraries and university libraries,summarizes and analyzes the development status and existing problems of volunteer services for the disabled in Chinese libraries,and puts forward corresponding development suggestions. The study found that the construction of the relevant legal system and online service platform of the disabled volunteer service in China’s library is still in its infancy,and the development of the reading disabled volunteer service is fast,but there are also imperfect systems and regulations of the disabled volunteer service;The development of volunteer services for the disabled in libraries is uneven and uncoordinated;The passive service mode cannot meet the cultural needs of the disabled;The service content tends to be homogenous,and there is a lack of characteristic disability service brands;The recruitment and training methods of volunteers are single and lack of effective management mechanism. In view of the existing problems,the report proposes to improve the relevant laws and regulations and standardize the voluntary behavior of helping the disabled;Innovate the form and content of disability assistance services,and promote the normalization of volunteer activities for disability assistance;Perfect the volunteer management system and strengthen the construction of volunteer team;Strengthen the research on the information needs of disabled users and improve the user experience;Strengthen publicity and expand the influence of volunteer services for the disabled.

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    作者简介
    陈蓓琴:陈蓓琴,南京特殊教育师范学院科研处处长、研究员,研究方向为无障碍图书馆。
    刘一繁:刘一繁,任职于南京特殊教育师范学院图书馆,研究方向为图书馆残疾人服务。
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