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    新阶段城市“一日游”产品升级与服务创新研究——以上海为例

    摘要

    城市“一日游”是向游客展示城市风貌、文化和建设成果的重要窗口。疫情常态化防控新阶段,城市休闲旅游呈现新诉求、新特征和新方式,对传统“一日游”产品与服务提出了挑战,城市“一日游”面临转型升级的迫切要求。基于上海建设高品质世界著名旅游城市实践案例,研究发现当前城市“一日游”存在产品供需错位、公共服务滞后以及市场监管维权两难等问题,借鉴国内外城市“一日游”产品与服务先进经验,提出未来城市“一日游”发展的价值取向与提振计划,要从品牌重塑与个性定制两方面推动“一日游”产品供给升级,全力构建主客共享、智慧互联的“一日游”公共服务体系,建立数字城市“一日游”市场综合治理与快速响应机制,从而让城市“一日游”成为后疫情时代彰显“人民城市为人民”的美好体验,成为城市服务品牌和城市软实力的重要表征。

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    Abstract

    City one-day tour is an important way to show the cityscape,culture and urban construction achievements to the tourists. In the new phase of normalized prevention and control of the COVID-19 pneumonia epidemic,urban leisure tourism presents new demands,new features and new ways,which pose challenges to traditional one-day tourism products and service,and city one-day tour is facing urgent requirements for transformation and upgrading. Based on the practical case of building a high-quality and world-renowned tourism city in Shanghai,the study found that the problems of city one-day tour are manifested in the misplacement of product supply and demand,the imperfection of public service,the difficulty of market supervision and tourists’ rights protection. Drawing on the advanced experience of one-day tour products and service in domestic and foreign cities,value orientation and boost plan are put forward on the city one-day tour:upgrading city one-day tour products from brand building and personality supply,making every effort to build a host-guest sharing and intelligent interconnection public service system and establishing a comprehensive management and rapid response mechanism for the “one-day tour” market. In this way,the city one-day tour will become a beautiful experience of “people’s city for the people” in the post-epidemic era,and an important representation of urban service brand and urban soft power.

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    作者简介
    吴文智:吴文智,博士,华东师范大学旅游与会展系主任、副教授,主要研究方向为城市休闲与更新、民宿经济与乡村发展、古村镇遗产旅游。
    李梦莲:李梦莲,华东师范大学旅游管理专业硕士研究生,主要研究方向为旅游资源开发与规划。
    乔萌:乔萌,华东师范大学旅游管理专业硕士研究生,主要研究方向为旅游资源开发与规划。
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