本调查报告从需求侧角度探究参保人对保险公司健康管理服务需求问题,分析参保人对现阶段保险公司提供健康管理服务的评价、自身实际健康管理服务需求等问题。调查结果发现,参保人对健康保险的复合价值功能要求逐步凸显;现阶段商业健康保险参保人以健康人群为主,对健康管理服务需求多集中在健康监测服务上;保险公司需要进一步优化提供服务项目及质量,提升参保人对健康管理服务的满意评价。构建服务平台,推广数字化健康管理,有望能高效推动健康保险与健康管理的融合。
<<This survey report explores the demand of enrollees for health management services of insurance companies from the perspective of the demand side. It analyzed the insured’s evaluation of health management services provided by insurance companies and their actual needs for health management services. The results showed that the requirement of multiple value functions of health insurance became more prominent. At present,private health insurance enrollees are mainly healthy people,and their demands for health management services are primarily focused on health monitoring services. Insurance companies need to optimize the service items further and improve the customers’ satisfaction with health management services. Building a service platform and promoting digital health management is expected to effectively encourage the integration of health insurance and health management.
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