《金融科技发展规划(2022—2025年)》提出将搭建多元融通的服务渠道作为未来三年发展的重点任务。本报告首先梳理了金融服务多元化渠道建设的现状,分析了渠道建设过程中存在的问题与挑战:一是金融服务嵌入场景的能力不足,开放式金融基础设施建设有待加强;二是在渠道建设中对新技术的创新应用不足,缺少行业规范和指引;三是各类渠道在重点民生领域的布局有待优化,服务质效有待提升。本报告通过分析金融机构在建设金融服务多元化渠道方面的实践,针对构建多元融通的服务渠道,提出了解决方案。本报告最后提出两点发展建议:一是推动行业性金融服务基础平台的建设,积极推进多元融通的渠道建设,打造公平、开放、全国统一的金融信息服务市场;二是持续加强新技术在金融服务渠道建设中的规范使用,通过试点推广机制,发布相关优秀案例。本报告为金融业建设更加多元化、便捷、高效、安全的金融服务渠道,打造“无边界”的金融服务提供了解决思路。
<<Building diversified and integrated service channels is the key task listed in the “FinTech Development Plan(2022-2025)”. This report first reviews the current development of the construction of diversified channels of financial services and points out three major problems and challenges in the process of channel construction. First,the capacity to integrate financial services into scenarios is insufficient and the open financial infrastructure needs to be strengthened. Second,the innovative application of emerging technologies in constructing service channels is inadequate and lacks industrial regulations and guidelines. Third,the layout of various channels in key areas of people’s livelihood needs to be improved in order to optimize the service quality and efficiency. This report then proposes solutions to these problems by analyzing the excellent cases of financial institutions in building diversified channels. Finally,this report provides two suggestions for future development. First,promoting the construction of financial infrastructure and platforms at the industry level,actively constructing more diversified financial channels,and strive to create to a fair,open and unified financial information service market nationwide. Second,further strengthening the standardized use of emerging technologies in the construction of financial service channels,encouraging the pilot programme,and publishing excellent cases. This report has provided possible solutions for the financial industry to build more diversified,convenient,efficient,and safe service channels,as well as the “boundaryless” omni-channel financial service capability.
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