In order to understand and meet the individual needs of the people and enhance the people’s sense of gain，happiness and security，Guangzhou Municipal Bureau of Statistics recently used the 10000-household resident survey network to survey 5000 permanent residents aged 18-65 in 11 districts of the city. The survey shows that the administrative environment of Guangzhou continues to improve，the atmosphere of interaction between the government and the people is strong，and the citizens have confidence in the government’s service attitude. At the same time，the public service experience is better，and basic medical and health services are the most concerned. Citizens hopefor more humanized services such as opening green channels for special groups and promoting the construction of an integrated management platform for public affairs. Furthermore，the surveyed people look forward to optimizing medical，housing and public transportation services by improving medical cost standards，strengthening housing price control，and smooth road traffic management.