社会心理援助工作是国家、政府和相关组织的重要工作内容,而重大公共事件具有突发性、紧急性、社会性等特征,因此建设重大突发公共事件社会心理援助体系具有必要性。本次研究通过问卷调查、资料检索与文本分析等方法探究了北京市重大突发公共事件社会心理援助体系建设现状,并浅析其现存问题,提供政策建议。研究一:通过对资料的文本分析发现北京市部分区域在重大突发公共事件社会心理援助体系建设中进行了积极尝试,并获得一定成效,但在不同程度上存在提升空间。整体来看,心理援助体系建设较多集中于重大公共卫生事件,存在政策规定相对笼统、依托平台稳定性较差、软件建设较为单一等问题。研究二:通过对2232名北京市常住居民进行问卷调查,发现应加强北京市社会心理援助体系的宣传,坚持优势资源向人民群众倾斜,以加强人民群众的获得感。总的来看,应从政策保障、平台依托、范畴扩展、内容丰富等方面完善现有体系,增强现有体系的预防性及有效性。
<<Social psychosocial assistance work is an important content of China,government and various organizations,and major public emergencies have the characteristics of suddenness,urgency,and social impact. Therefore,it is necessary to build a social psychological assistance system for major public emergencies. This study explored the construction of the psychosocial assistance system for major public emergencies in Beijing through questionnaire surveys,data retrieval and text analysis,analyzed its existing problems,and provided policy recommendations. Study 1 found that some areas in Beijing had taken active attempts in the construction of the social psychological assistance system for major public emergencies through text analysis of the data,but there is room for improvement. On the whole,the construction of the psychological assistance system is mostly concentrated on major public health events,and there are problems such as relatively simple software construction,poor stability of the relying platform,and relatively general policy regulations. Study 2 conducted a questionnaire survey of 2232 residents and found that the publicity of Beijing’s psychosocial assistance system should be strengthened,and the superior resources should be tilted to the people in order to strengthen the people’s sense of gain. Generally speaking,the existing system should be improved in terms of scope expansion,rich content,platform support,and policy guarantee to enhance the preventiveness and effectiveness of the existing system.
<<Keywords: | Psychological Crisis InterventionMajor Public EmergenciesSocial Psychosocial Assistance System |