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    2020~2021年中国政务服务“跨省通办”创新实践和存在的难题分析

    摘要

    政务服务“跨省通办”是党和国家提出的满足新时代企业群众异地办事期望的重要举措。中央的统筹推进和省级地方数字政府的建设成果为“跨省通办”的实施创造了条件。各地在落实“跨省通办”任务中探索出政策协同与服务协同结合、政务服务自助机体系、区块链助力数据共享等创新做法,但同时也存在总体任务完成度较低,查询类事项占比远高于办理类事项,线下代收代办零散等现实问题,亟待通过完善制度规则、统一标准规范、加强技术赋能、创新激励机制等举措,破解“跨省通办”面临的难点堵点,推动进一步扩大通办范围,提升通办质量和效率。

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    Abstract

    “Inter-provincial government service” is an important measure proposed by the party and the state to meet the expectations to obtain the government services cross provinces of the enterprises and public in the new era. The overall promotion of the central government and the construction achievements of provincial-level digital government create conditions for the implementation of the “Inter-provincial government service”. During the implementing of “Inter-provincial government service”,the local governments have explored innovative approaches such as the combination of policy collaboration and service collaboration,government service self-service terminal system,data sharing based on block-chain and etc. However,there are also practical problems,especially,the overall completion rate of the implementation task is low,the proportion of inquiry services is much more than handling services,and the offline collection and handling service quantity is less,and etc. In order to solve the difficulties and bottle-necks during the implementation of “Inter-provincial government service”,promote the expansion of the service scope,and improve the services’ quality and efficiency,there are several urgent measures such as improving regulations,unifying the standards,strengthening the technical empowerment,and innovating the incentive mechanism.

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    作者简介
    孟庆国:孟庆国,博士,清华大学公共管理学院教授,清华大学国家治理研究院执行院长,长期从事公共管理、政府治理创新、电子政务与公共服务等领域研究工作。
    易兰丽:易兰丽,博士,北京邮电大学现代邮政学院讲师,教育部高水平特色型大学发展战略研究中心特聘研究员,研究方向为政府治理创新、政务服务与绩效评估。
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