千龙智库以千龙网大数据全媒体舆情信息技术监测平台为依托,覆盖16+1个区及所辖街乡镇,深入研究首都城市治理网络舆论情况发现,2021年度首都城市治理网络舆情呈现治理与发展相互映衬、相互促进的共生态势,公共服务、生态环境、道路交通、市容市貌、物业管理等领域网络热点集中,海淀区、朝阳区和东城区成为舆论热度较高区域。综观全年首都城市治理网络舆情特点,其呈现创新政策破解社会治理困境、接诉即办立法深化主动治理、标志项目举措促进民心归属、执法落地保障社会治理成效、“五子”联动率先驱动系统治理等五大典型特征。值得关注的是,因疫情防控精准化不足、政策落地执行波及面广、后疫情时代小微企业发展困难等,大量次生舆情发生。同时,公共服务舆情、民生类舆情、区域舆情均呈现新苗头、新趋势、新规律。未来首都城市治理工作应建立“民情+舆情”数治思维,推动整体联动、齐抓共管、多元共治,推进“人感城市”建设,为构建城市基层治理新格局,打造政社协同治理共同体,进一步深化改革、扩大开放、推动经济社会高质量发展提供新探索、新方向。
<<Relying on full-media information surveillance platform,Qianlong Think Tank tried to make a profound study on the public opinion of the urban governance by the valuable data of “16+1” district and county in Beijing. the paper puts the main fruit:the symbiotic relationship is formed in which urban governance and urban development complement each other,internet sensation in public services,ecological environment,road transportation,city appearance,property management are concentrated and Haidian District,Chaoyang District and Dongcheng District have become areas. Taking a comprehensive view of the public opinion of the the capital’s urban governance,it shows five typical characteristics,such as innovation policy trys to solve social governance dilemma,the legislation on respond to whistles is useful for the total of no people complaints,the initiatives of the landmark project improves the ownership of the people,law enforcement guarantees the effectiveness and the “five key projects” helps system governance. It is worth noting that a large number of secondary public opinions have occurred due to insufficient precision in epidemic prevention and control,widespread implementation of policies,and difficulties in the development of small and micro enterprises in the post-epidemic era. At the same time,public opinion on public services,people’s livelihood and regional show new signs,trends and laws. In the future,the capital’s urban governance should establish the digital management of “public opinion + the network public sentimen”,promote overall linkage,joint management,and multi-level co-governance,and promote the construction of “human-feeling city”,to further deepen reform,expand opening up,and promote high-quality economic and social development to provide new explorations and new directions.
<<Keywords: | The Public OpinionThe Urban GovernanceFive Key ProjectsMulti-level Co-governanceHuman-feeling City |