The development of artificial intelligence and digital economy has promoted more and more life scenes to “cloud”，providing people with a more modern and diversified way of life style. However，the elderly，children and other special groups that have difficulties in using intelligent products and equipment often encounter the inconvenience caused by the “digital divide”. To meet the needs of special groups，and provide more thoughtful intelligent services，represent a inclusive heart of a city. In order to understand the public’s experience and expectation for the application of digital economy technology and improve the access of digital technology，Guangzhou Bureau Statistics recently conducted a survey 5000 permanent residents aged 18-65 in 200 communities of 41 sub-districts and 11 districts of the city through of 10000 household the survey network.

The survey results show that the penetration rate of intelligent products and intelligent technology is high. Under the background of digital economy，citizens of different ages generally accept the application of intelligent products and technologies，and the use of intelligent products is simple to operate，safe and reliable. Respondents more humanized intelligent technology According to the survey，nearly half of the respondents aged 60 and above admitted they had difficulties in using intelligent technology and hoped more easy to learn，practical and applicable to be developed to meet the needs. Citizens have put forward higher requirements for intelligent development and digital economy in various areas of life needs，reflecting the urgent desire to eliminate the “digital divide” and enjoy the smart life freely.