北京市接诉即办改革可以被称为“聚合回应型治理”。与以往基层治理创新模式不同,接诉即办改革以“聚”为核心,通过党建引领、“一体化”接诉、强化街镇统筹协调权、完善社会资源聚合平台和信息资源聚合机制等创新,推动实现了政府内外力量、资源和信息的高度整合,进而能够更加积极、高效地回应日益复杂多元且高阶化的民众诉求,通过结构重组和流程再造全面激活城市治理体系。接诉即办改革蕴含着推动社会治理变革的巨大潜力,但随着改革的不断深化,其也须在法制化制度化、拓展社会力量参与通道,以及加强与既有体制的衔接方面作出更多努力。
<<The reform of grass-roots governance is a process of re-framing government’s mechanism to continuously respond to residents’ demands and solve governance problems. Beijing has built a more effective grassroots governance system in the capital through deepening the reform of “Sub-district Offices And Township Governments Whistle,Agencies Report for Duty” and the Reform of Immediate Action on Request,which creates a highly organized and institutionalized model of aggregated response governance driven by the top of government. The reform focuses on the problems which originate from urban governance and the public,realizes a regular link between government and society by empowering the grass-roots government and upgrading the citizen service hotline platform,and enhances the response dynamics of grass-roots government greatly. Meanwhile,it improves the basic responsive capacity of the grass-roots government effectively by giving full play to the role of party construction,modern digital technology and social coordination. Compared with the traditional stimulus-passive response governance,the reform reflects the significant features of active governance,systematic governance,legal governance,comprehensive governance and source governance.
<<Keywords: | Grassroots GovernanceGovernment ResponseImmediate Action on RequestAggregated Response Governance |