接诉即办做对了什么?我们认为,接诉即办改革之所以能够取得预期成效,成为促进首都城市高质量发展的重要抓手,根本原因在于接诉即办的定位和目标明确合理,它将短期目标和长期目标、静态目标和动态目标、过程目标和结果目标、自我目标和社会目标、要素目标和系统目标有机结合,实现了问题解决和治理改善的有效平衡。对于接诉即办的治理价值,可以从微观、中观和宏观三个层次进行理解。从微观层次看,接诉即办通过高层注意力分配、直接派单至街道乡镇、激活“吹哨报到”和转变干部作风等举措,推动基层治理体系和治理能力现代化;从中观层次看,接诉即办通过压实区委、区政府责任,让市直部门和国有企业办理诉求,开展“每月一题”等举措,推动行业与区域治理体系和治理能力现代化;从宏观层次看,接诉即办通过聚焦“七有”“五性”、月度点评会、城市体检、制度改革等举措,推动首都治理体系和治理能力现代化。
<<What has the Immediate Action on Request reform done right?We believe that the fundamental reason why the reform can achieve the expected results and become an important starting point to promote high-quality development of The Capital city lies in the clear and reasonable positioning and objectives of the reform. It combines short-term goals and long-term goals,static goals and dynamic goals,process goals and result goals,self-goals and social goals,factor goals and system goals,and achieves an effective balance between problem-solving and governance improvement. The governance value of the reform can be understood from three levels of micro,medium and macro. From the micro-level,the reform promotes the modernization of grassroots governance system and capacity through high-level attention allocation,direct dispatch of single township,activation of “whistling and reporting” and change of cadres’ style. From the medium level,the reform promotes the modernization of industrial and regional governance systems and governance capacity by consolidating the responsibilities of district committees and governments,allowing municipal departments and state-owned enterprises to handle appeals,and carrying out one issue per month. From the macro level,the reform promotes the modernization of the capital’s governance system and capacity by focusing on the “seven characteristics” and “five characteristics”,monthly review meetings,urban physical examination,institutional reform,and other measures.
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