With the outbreak and the spread of COVID-19 epidemic in 2020，Chinese tourism industry has suffered a huge impact，and travel insurance companies are facing daunting challenges. However，the sudden epidemic makes tourists and tourism companies gaining deeper understanding and stronger awareness of risks. During this period，the tourism industry develops slowly，but Chinese travel insurance market will return to good posture and gain a long-term progress after the epidemic. By summarizing the developing situation and characteristics of the government，enterprises and tourists in 2020，this article analyzes the main influencing factors of the Chinese travel insurance industry in 2020，and predicts its “three changes” and “three constants” in 2021. The sudden epidemic has accelerated the digital transformation of the travel insurance industry. And its traditional operation and product distribution were changed by financial technology and its oscillation was prevented by online insurance. At present，the epidemic situation is repeated，and how to relieve the safety anxiety of tourists and help the tourism industry to resume its work become urgent problems to be solved. To sum up，based on big data analysis，this research puts forward the following three development suggestions：Strengthening the guiding role of the government and supporting the industry recovery through many innovations；enhancing the responsibility sense of tourism enterprises and popularizing travel insurance market education；improving relevant laws and regulations to protect tourists’ travel confidence and legitimate rights.