In 2020，China’s tourism industry was impacted by the novel coronavirus pandemic and entered a “dormant period” as a whole. The travel agency industry has also undergone tremendous changes due to the epidemic. During the Spring Festival，the travel agency business was completely shut down，followed by the problems like cancellation and refund. The overall security status was relatively tense. The main characteristics are：the types of security accidents are concentrated，low and peak seasons in tourism and holiday effects are no longer significant，the security situation of online tourism is severe，and travel disputes based on refunds is prominent. Tourism companies are struggling to survive，with more than 10% of the write-offs of travel agencies. Looking forward to 2021，overseas tourism market will continue to be frozen，and online tourism enterprises will continue to draw great attention. The government should strengthen macro-control，at the same time，enhance guidance and supervision of travel agency industry. Tourism industry should establish tourism crisis management mechanism and crisis management system. In addition，travel agencies should optimize the organization and management structure of enterprises，actively carry out innovative design of tourism products and service training of practitioners. More importantly，tourists should also establish a correct concept of tourism consumption based on the development of the epidemic situation and strengthen the awareness of safe travel.