传统家电企业在产业数字化、智能化和服务化大潮中,如何探索出一条服务型制造转型发展之路?TCL在洞察深刻变化的全球家电产业政策环境、市场环境、技术环境背景下,提出了基于“互联网+智能”和“产品+服务”的“双+”战略转型的服务型制造模式,向全球化端到端、全品类的智能消费终端产品制造+服务企业转型。TCL基于全球数字化信息网络,深刻洞察客户需求,为全球客户提供智慧终端定制化产品与服务,全面满足产品全生命周期、客户全经营过程的需求。通过整合升级数字化设计平台、智慧供应链平台、协同制造平台,以及用户大数据、用户运营、内容智能推送、十分到家用户服务平台,TCL形成了内外部高效协同的全球数字化供应链体系,全面赋能供应链上下游合作伙伴,为客户提供包括产品创意、设计、制造、物流、金融等的全过程服务,构建服务全球客户的服务型制造生态系统,实现了由传统家电制造向数据驱动的“制造+服务”新业态转型。TCL服务型制造转型取得了突出的经济和社会效益,TCL的“制造+服务”工业互联网平台已经实现每年可支撑数百万的个性化定制需求;TCL产业链上下游合作伙伴实现了高效率、低成本的协同运营,产业生态圈合作伙伴实现了协作共赢。TCL服务型制造转型实践可为中国家电制造企业的产业升级提供有益借鉴。
<<In the tide of industrial digitization,intelligence and service,how can traditional household appliance enterprises innovate a road of service-oriented manufacturing transformation and development?Based on a profound understanding of the changing environment of the global appliance industry,the market environment and the technological environment,TCL puts forward a service manufacturing mode based on the “double+” strategy of “Internet + intelligence” and “product + service”,and transforms to a global end-to-end,full category intelligent consumer terminal product manufacturing + service enterprise. Based on the global digital information network,TCL has a deep insight into customer needs,provides global customers with customized products and services of smart terminals,and fully meets the needs of the whole product life cycle and the whole business process of customers. By integrating and upgrading the digital design platform,intelligent supply chain platform,collaborative manufacturing platform,as well as user big data,user operation,content intelligent push and “SHI FEN DAO JIA” user service platform,TCL has formed a global digital supply chain system with efficient internal and external collaboration,fully empowering upstream and downstream partners in the supply chain,and providing customers with product creativity,design,manufacturing and logistics.The whole process of financial services has built a service-oriented manufacturing ecosystem serving global customers,and realized the transformation from traditional household appliances manufacturing to data-driven “manufacturing + service” new format. TCL’s service-oriented manufacturing transformation has achieved outstanding economic and social benefits. TCL’s “manufacturing + service” industrial Internet platform has been able to support more than 1.5 million personalized customization needs every year;TCL’s upstream and downstream partners in the industrial chain have achieved efficient and low-cost collaborative operation,and the partners in the industrial ecosystem have achieved win-win cooperation. The practice of TCL service-oriented manufacturing transformation provides a reference for the industrial upgrading of Chinese household appliances manufacturing enterprises.
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