新冠肺炎疫情的突袭而至,让H街道的日结工群体及部分湖北籍劳务工成为W临时安置点困境人员。为使这批困境人员尽快摆脱急难、回归社会,地方民政主管部门引入社会工作专业服务力量参与到该安置点的救助工作中。本报告通过参与式观察及质性分析方法,发现受助对象陷入困境的原因具有突发性、多重性和复杂性的基本特点,服务团队通过建构社会支持网络促进资源整合与运用、动态调控实务目标推动个案管理实施、利用社会工作专业品质激活内生动力等三重路径探索社会工作介入急难救助的服务模式,本报告在此基础上也分析了该服务模式的成效和局限性。
<<The outbreak of COVID-19 made the H Street day workers group and some Hubei labor workers become W temporary shelters. In order to make these people get rid of the emergency and return to the society as soon as possible,the local civil administration department introduced the professional service from social work talents to participate into the relief work of the resettlement site. Through participatory observation and qualitative analysis,this study finds that the causes of the plight of the recipients are sudden,multiple and complex. The service team has explored the servicing pattern of social work’s intervention into emergencies through triple paths,such as promoting the integration and utilization of resources through the construction of social support network,promoting the implementation of case management through dynamic regulation of practical objectives,and using social work’s professional quality to stimulate endogenous power. On this basis,this paper also analyzed the effectiveness and limitations of this service pattern.
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