实现高效电子政府对提高政府行政效率、响应能力以及成本效益比具有重要的意义。本报告在系统评估了广州市政府的电子政务实施以来取得的成就与面临的挑战后,借鉴新加坡电子政府建设先进经验,围绕政府对市民(G2C)、政府对企业(G2B)和政府对员工(G2E)这三种关键的动态关系,提出了一个完整的电子政府的高层次框架结构。并指出广州市在电子政府实施过程中应该充分重视七大关键成功因素:领导制度、责任制与主人翁精神、以顾客为中心的观念、业务流程再造、支持全市性观念的治理机构、专门的全市性机构、重在普及。
<<It is of great importance in realizing high efficiency of E-government for improving the government administration efficiency,response ability and cost-benefit ratio. This report evaluates the achievements and challenges of Guangzhou E-government since its implementation,proposes a whole high level framework structure of E-government,based on the dynamic relationship among government to citizens(G2C),government to businesses(G2B) and government to employee(G2E),with the reference of Singapore’s advanced experience. Meanwhile,this report points out 7 key elements in implementing Guangzhou E-government:leadership institution,responsibility and ownership,customer orientation,business process reengineering,supporting the city-level governance organizations,specialized organization and popularization.
<<Keywords: | SingaporeGuangzhouE-Government |