In order to improve the quality of digital public service，it is very important to carry out a residents’ satisfaction survey to help Guangzhou government departments to understand residents’ demand and behavior patterns better. From the perspective of user needs，this report builds a satisfaction index system，collects data from questionnaires，and analyzes the satisfaction of digital public services of residents in Guangzhou. The results show that the satisfaction of Guangzhou residents is relatively high，but there are regional and group differences in the evaluation of digital public service quality and service platform. Service efficiency and service platform function settings are the main reasons those limits the improvement of user satisfaction，and the simplicity，security and feedback efficiency of the platform need to be further improved. Therefore，this report proposed to strengthen the legal environment construction of digital public service，strengthen infrastructure construction and other countermeasures and suggestions.