数字政务建设作为“数字政府”建设的有机组成部分,其目的在于高质量服务企业与居民,提高其服务使用获得感。本文聚焦企业视角,构建数字政务服务质量指标体系,评估广州数字政务服务质量。结果显示,企业认为广州数字政务服务质量处于“良好水平”,硬环境优势明显。企业对数字政务系统稳定性、安全性、信息质量的认可度较高,认为数字政务平台具备提供高质量信息、界面友好、导航清晰等优点。同时,企业也对广州数字政务提出了五点期待:提高软服务实力、拓宽服务内容、提高平台易用性、增强平台互动性、强化安全性。
<<The construction of digital government affairs is an organic part of the construction of digital government. The purpose of digital government is to provide high-quality services to enterprises and residents and improve their sense of gain. In this paper,an index system of digital government service quality is constructed from the perspective of enterprises to evaluate the quality of digital government service in Guangzhou. The results show that enterprises think the quality of digital government services in Guangzhou is at a “good level”,and the advantages of a hard environment are obvious. In particular,enterprises have a high degree of recognition for the stability,security and information quality of digital government systems. The digital government affairs platform has the advantages of providing high-quality information,a friendly interface and clear navigation. At the same time,enterprises have put forward four expectations for Guangzhou’s digital government,which are to improve the soft service strength,broaden the service content,improve the platform’s ease of use,and enhance the platform’s interactivity.
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