为了解广州数字政府建设现状,广州市社会科学院社会研究所课题组开展网络专题调查,调查结果显示:数字政府建设总体评价较高,特别是硬件设施建设评价最好;政府公务人员的数字化工作素养较高;跨部门数据共享需求突出;数字政府建设在提高工作效率、优化服务流程等方面成效明显;破除部门保护主义、扩大信息共享是数字政府建设中的突出难点;线上政务服务的内容丰富度和平台集约度仍有改善空间;数字化公共服务在方便群众看病就医、入学教育、社保服务方面改善明显。与此同时,广州数字政府建设仍面临着体制机制问题、数据共享问题和配套措施不足问题。对此,广州数字政府高质量发展需抓住五个着力点,着力处理好省级统筹和市区两级业务部门数字化能力不均衡问题;着力强化信息资源的外溢效应,推动数据共享由被动变主动;着力提供平台建设配套资源,努力提高机制灵活性;着力坚持人民需求导向,增强数字政府服务社会治理的价值;着力吸纳市场、社会等多元力量加入,形成共建共治共享的数字治理格局。
<<In order to understand the current situation of the construction of Guangzhou digital government,the research group of Guangzhou Academy of Social Sciences carried out a special survey on the internet. According to the survey,we found that the evaluation of digital government construction is high,especially on the hardware facilities construction evaluation,government officers’ digital work literacy is great,the needs of cross-departmental data sharing are prominent,the construction of digital government has achieved remarkable results in improving work efficiency and optimizing service process,eliminating sectoral protectionism and expanding information sharing are the outstanding difficulties,there is still space for improvement in the content richness and platform intensification of online government services,digital public services have improved significantly in terms of making it easier for people to see a doctor,attend school,and provide social security services. At the same time,the construction of Guangzhou digital government is still faced with the problems of system and mechanism,data sharing and insufficient supporting measures. In this regard,Guangzhou’s digital government needs to seize five focal points for high-quality development. We have to focus on addressing the imbalance between the digital capabilities of business departments at the provincial and urban levels. Emphasis on the spillover effect of information resources to promote data sharing from passive to active. Efforts will be made to provide supporting resources for platform construction and improve the flexibility of the mechanism. We have to adhere to user-oriented thinking and enhance the value of digital government in serving social governance. We will encourage the market and society to join us and form a digital governance pattern featuring joint contribution,joint governance and shared benefits.
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