由于社会的急剧转型,以及社区居民利益诉求日益多元、权利意识迅速崛起,当前我国正处于社区矛盾多发期。绝大多数社区矛盾是由社区居民之间的利益冲突而引发的,需要通过民主协商,妥善兼顾各方合理诉求,找到各个群体利益诉求的“最大公约数”,才能从根本上化解矛盾纠纷。北京市海淀区“社区会客议事厅”实践提出的“五步循环工作法”,通过重新梳理社区议事协商流程,着力从源头上化解社区矛盾纠纷;通过创新社区协商的主体、形式和组织机制,实现了社区矛盾纠纷的综合治理。这一实践的创新价值就在于通过推进基层直接民主制度化、规范化、程序化,保障了社区居民的知情权、参与权、表达权、监督权,从而从根本上化解社区矛盾纠纷,实现社区的和谐有序运行。
<<Because of the rapid social transformation,the increasing diversity of community residents’ interest demands and the rapid rise of right consciousness,China has entered a period of frequent community conflicts. The vast majority of community conflicts are caused by the conflicts of interests among community residents. Only through democratic consultation,taking into account the reasonable demands of all parties,and finding the “greatest common divisor” of the interests of all groups,can conflicts and disputes be fundamentally resolved. The “Community Council” in Haidian District is an important exploration of community governance innovation. The “five step circular working method” focuses on resolving community conflicts and disputes from the source by reorganizing the process of community discussion and consultation,and to realize the comprehensive management of community conflicts and disputes by innovating the main body,form and organization mechanism of community consultation. The innovative value of this practice lies in the institutionalization,standardization and proceduralization of direct democracy at the grassroots level,which ensures the community residents’ right to know,to participate,to express and to supervise. These measures fundamentally resolve the community conflicts and disputes,and realize the harmonious and orderly operation of the community.
<<Keywords: | Deliberative DemocracyComprehensive GovernanceCommunity ConsultationSource GovernanceCommunity Disputes |