信访积案化解是信访治理的核心环节,面对这一困境,需要在打造更高水平“法治信访、责任信访、阳光信访”的基础上形成新的探索与思路。本文对虹口积案化解工作从情感角度进行了深入追踪,较为系统地梳理了虹口的情感信访实践。从理论上说,情感信访承接了执政党的理想,是群众路线和群众工作在信访领域的具体呈现。情感信访为撬动信访治理提供了新的思路和策略,如将情感元素融入群众思维、将情感理念植入信访实践、将情感技术嵌入积案化解的理论设想,以及教育引导、专家指导、情绪疏导、心理辅导、亲朋劝导等情感策略都值得探究。
<<resolving the accumulated cases of letters and visits is the core link of letters and visits governance. In the face of this dilemma,we need to form new exploration and ideas on the basis of creating a higher level of “letters and visits under the rule of law,letters and visits under the responsibility,letters and visits under the sunshine”. In this paper,Hongkou case resolution work from the emotional point of view of in-depth tracking,more systematic sort of Hongkou emotional petition practice. Theoretically speaking,emotional petition inherits the ideal of the ruling party and is the concrete presentation of mass line and mass work in the field of petition. Emotional petition provides new ideas and strategies for the governance of petition,such as integrating emotional elements into people’s thinking,implanting emotional concepts into petition practice,embedding emotional technology into the theoretical assumption of resolving accumulated cases,and emotional strategies such as education guidance,expert guidance,emotional counseling,psychological counseling,family and friends persuasion are worth exploring.
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