随着保有用户规模的不断扩大及市场发展阶段的逐渐提升,中国乘用车市场正由增量时代走向存量时代,换购市场的重要性日益凸显,换购用户将成为零售市场的重要争夺对象。此外,换购用户的消费升级趋势明显,这意味着相较新购用户,换购用户将为汽车企业带来更大的市场收益。因此,如何满足换购用户的消费需求已成为汽车企业在未来市场竞争中难以回避的重要问题,对于正在谋求升级的自主品牌而言更是如此。针对这一问题,本文指出,在存量竞争时代,汽车企业应调整运营思路,致力于提高本品用户忠诚度、吸引他品用户流入、缩短换购周期,从这三个角度入手部署长远发展战略,迎接新一轮发展机遇。
<<With the continuous expansion of the number of retained users,China’s passenger car market is moving from an incremental era to a stock era. The importance of the replacement market has become increasingly prominent,and replacement users will become an important target of the retail market. In addition,the consumption upgrade trend of replacement users is obvious,which means that compared with new buyers,replacement users will bring greater market benefits to auto companies. Therefore,how to meet the needs of replacement users has become an important issue for auto companies. This report believes that in the era of stock competition,auto companies should commit to increase the loyalty of users,attract users of other products,shorten the replacement cycle,deploy long-term development strategies to welcome a new round of opportunities.
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