The high-quality development of public service is not only an important content of high-quality development，but also the realization mechanism and feasible path of high-quality development. In 2019 strategic plan，Shandong put improvement of public service quality as an important part of the province’s high-quality development，and emphasis on “six focus points” to improve the innovation and sharing level of high-quality development；In the overall promotion，the improvement of public service quality been organically combined with poverty alleviation，rural revitalization and pollution prevention. Thus “Two no worries and Three Guarantees” has been consolidated and improved in an all-round way，and the “win-win” goal of ecological environmental protection and economic development has been further approached. In the key breakthroughs，Shandong focus on solving the problems and pain points reflected by the public，therefore the rationality and accuracy of public service resource allocation have been improved. On Safeguard Measures，Shandong carried out the reform of “one window acceptance，one time success” and process reengineering，so the quality and efficiency of public service agencies have been greatly improved. Some significant problems in the field of public service are the obvious short boards that affect the high-quality development of the province，low public satisfaction in certain public services that have not been fundamentally improved，and the imbalance of service quality which is still prominent. The unexpected new crown epidemic has put forward new challenges and requirements for the government’s high-quality public services. The public health prevention and control system and the emergency response mechanism for major epidemic need to be strengthened，and the requirements for ensuring employment and people’s livelihood are more urgent. The social security system needs to take into account stability and flexibility，smart governance and the ability to make good use of digital governance tools still need to be strengthened，and the quality of urbanization is urgent to be promoted，etc. In 2020，we should establish a high-quality public service performance evaluation index system so that it can play a leading role；continue to be problem-solving oriented and focus on service projects with low public satisfaction，put in more effort to innovate the system and the mechanism of solving problems in order to solve old and difficult problems and new problems been exposed by the new crown epidemic；continue to promote ideological emancipation and take the “process reengineering” as the traction to promote the extension and expansion of public services，as well as to improve its quality and efficiency.