In 2019，China’s travel agency industry continued to develop and the security situation was generally stable. And its main characteristics are as follows：summer vacation and holidays are still the concentrated periods of security accidents in the travel agency industry；potential security issues occur frequently while online travel platforms are unprecedentedly popular；the comprehensive quality and professional ability of tourism practitioners need to be improved；violent demonstrations in Hong Kong have led to an increase in tourism disputes. Also，the types of tourism safety accidents are mainly tourism disputes and tourism quality accidents. Looking forward to 2020，security accidents in the travel agency industry will continue to be dominated by tourism disputes and tourism service quality issues；Online Travel Agency remains the protagonist of security incidents in the travel agency industry；affected by the novel coronavirus，the number of cases of travel refund disputes will increase sharply in 2020. On this basis，in order to further reduce security incidents in the travel agency industry，the tourism supervision department should strengthen the supervision of the tourism market and create a safe tourism environment；tourism agencies should promote online and offline cooperation to protect the legitimate rights and interests of consumers；tourists should raise awareness of safety and precautions and dare to safeguard their rights in the event of injustice；tourism platforms should promote security information technology and build intelligent and personalized platforms.