In 2019-2020，China’s new energy passenger vehicle consumption index has been improved，while the product and service satisfaction index have continued to increase. Especially，in the segment of sedan and SUV market，consumption indexes have increased with the update of vehicle levels. In terms of attention，new energy passenger vehicle users still concern about the product，especially the safety and battery technology performance. In terms of product satisfaction index，NEV users have a low satisfaction with the economics and preservation rate of vehicles，driving controllability，stability and accuracy of steering assistance. BEV users are highly satisfied with comfort，appearance and interiors，while PHEV users are more satisfied with safety and power. In terms of service satisfaction index，NEV users have relatively low satisfaction with the dealer environment and user-friendly services. The future purchasing trend of new energy passenger vehicle users is updating obviously and the demand for driving mileage and charging time is further increasing，which will become the enterprises’ development direction and priority.