By the end of March 2020，more than 330，000 NEVs had been accessed to the platform of the Shanghai Electric Vehicle Public Data Collecting，Monitoring and Research Center. Based on the vehicle data of the platform，the data center has formed rich static and dynamic databases，from which 4 groups of different application scenarios and a total of 4500 pieces of user data for new energy passenger vehicles are selected to analyze the users’ travel behavior and charging behavior. Especially，car-sharing and PHEV users have higher mileage，duration and number of times. Car-sharing users travel more scattered，while private users focus on morning and evening peaks. Car-sharing users charge more frequently，while PHEV users have relatively good charging habits. It is recommended that the government should maintain neutrality in the NEV technology route，strengthen charging management，pay attention to the “users who have difficulties in charging” and break through the difficulties of charging through adding，rebuilding and sharing.