2010年后中国互联网医疗市场呈加速发展趋势,医疗资源配置不平衡、社会和经济发展、技术进步等是其发展背景,政策、金融和资本、互联网和科技创新企业、商业健康保险等是其发展的推手。“互联网+”在医疗服务领域大致经历了远程医疗、互联网医疗卫生信息服务到“互联网+临床医疗健康服务”的综合发展模式的过程,政策也随之发展。互联网医疗方便了居民寻医问药、优化了就医流程、促进了慢病管理,进而促进了医疗资源的合理配置与使用、提高了医保管理与治理的效率。中国互联网医疗的发展受到筹资机制、中国社会医疗保险和商业保险的本质特征及市场空间、公有垄断及低反应性的医疗服务提供体系以及医疗健康服务需求的低顾客黏性及无法货比三家等特性的影响,今后的发展需要上述领域的改革,同时也需要根据具体医疗服务的特性由医疗机构自行选择,不宜用行政手段强制推行。
<<Since 2010 the development of China’s Internet-based health service (IBHS) market has been accelerating. Imbalanced allocation of health resources,social and economic development,and technological progress are backgrounds of its development. Government policies,finance and capital,Internet and technology innovation companies,commercial health insurance,etc.,are the promoter of its development. In the field of health service,“Internet +” has roughly gone through three phases of telemedicine,Internet-based health information service and “Internet +clinical Medical & health service”,and government policies have also evolved the process. IBHS has facilitates residents to seek medical advice,optimizes the process of seeking medical treatment,and promotes the management of chronic diseases,which in turn promotes the rational allocation and use of health resources and improves the efficiency of health insurance management and governance. The development of IBHS in China is significantly influenced by the financing mechanism,the essential characteristics and market space of China’s social and commercial insurances,the public monopoly and a low-responsive healthcare delivery system,and low customer stickiness and inability to compare goods and services. IBHS’ future development requires reforms in the above areas,and also needs free choice of health institutions according to their actual situations,should not be enforced by administrative means.
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