2019年我国服务业呈现较快增长,现代服务业增势良好。但我国服务业目前还存在如下的问题:生产性服务业发展不足,从质到量与发达国家差距大;服务业国际竞争力有待提高,品牌建设缺乏;服务业质量虽稳中有进,但是投诉比例居高不下;新兴服务业态监管体系亟须构建。我国服务业的发展趋势包括:一二三产业融合,生产性服务业将发挥重要作用;加大对外开放力度,增强“中国服务”品牌影响力;服务创新重要性凸显,包括顾客参与的全员创新是趋势;亟须服务业全面质量管理与监督体系的设计、构建和实施。
<<China’s service industry shows rapid growth,and the growth of modern service industry is good in 2019. However,the following problems still exist in China’s service industry:the development of producer service industry is insufficient,and the gap between the quality and quantity of producer service industry and developed countries is large;the international competitiveness of service industry needs to be improved,and the brand construction is lacking;although the quality of service industry is stable and progressive,the proportion of complaints remains high;the supervision system of emerging service industry needs to be constructed urgently. The development trend of China’s service industry includes:integration of primary,secondary and tertiary industries,so the producer service industry will play an important role;increasing opening up efforts,and enhancing the brand influence of “China service”;highlighting the importance of service innovation,including the full staff innovation with customer participation as the trend;in urgent need of the design,construction and implementation of the service industry’s total quality management and supervision system.
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