Patient satisfaction is one of the core indicators for evaluating the quality of hospital medical services. Based on the theory of social psychology，this study focuses on the relevant regulations of the new medical reform，and conducts online and offline joint investigations on 1809 patients in Beijing. Using literature methods，questionnaires and other research methods，this study explores the basic situation of patient medical treatment and satisfaction characteristics of medical treatment for patients in Beijing under the medical reform situation. The aim is to explore the attitude of patients towards new medical reform from the perspective of social emotions，and provide reference for Beijing Municipal Government and Beijing Health and Wellness Commission to further revise the medical reform plan. The results showed that：（1）82.9% of Beijing patients tend to be satisfied with hospital medical services，with the highest satisfaction with drug safety（3.08±0.89），the highest satisfaction rate for medical equipment（convenience）（79.27%），medical expenses. The satisfaction rate was the lowest（2.17±1.13），and the satisfaction rate of medical insurance reimbursement was the lowest（37.81%）. （2）Satisfaction of medical expenses：The hospital has the lowest satisfaction rate（35.27%）. （3）Among the projects with higher satisfaction rate of medical service，there are：the types of medicine supply in community hospitals（54.12%），the public number of hospitals and APP（53.51%），the contract of family doctors（51.30%），and hospitals of different levels. Referral service（51.19%）.（4）Patients are more likely to choose a doctor at the general level（42.3% for the first grade，16.3% for the second grade，and 36.0% for the third grade）. （5）The higher the overall satisfaction of patients with more medical treatment，the lower the overall satisfaction level of non-Beijing patients with hospital medical services，mainly in the following three aspects：medical treatment process，medical expenses，and medical insurance reimbursement ratio. The overall suburban patient satisfaction with hospital medical services is low，mainly in the following three aspects：service attitude，medical treatment process，medical insurance reimbursement ratio. Patients with monthly incomes above “10，000 yuan” have lower satisfaction with the convenience of medical services. It is recommended that the government and relevant departments adhere to the grading diagnosis and treatment，continue self-service medical services；improve the convenience of medical services，and further play the role of general practitioners；further reduce medical expenses，improve the compensation mechanism for medical expenses；improve the medical service level in remote counties and reduce Regional disparities；focus on the needs of different groups of medical services and improve patient satisfaction.