电子商务的快速发展冲击了实体运营模式,使得互联网消费成为迅速成长的新兴产业。但由于互联网消费中付款和收货之间存在时空割裂,买卖双方的真实信息都不是公开的,一个关于信任如何构建的问题应运而生。本文通过对互联网买家和卖家的访谈,质性分析了互联网消费中信任构建的逻辑。首先,传统消费中的人际信任被转化为符号信任,声望成为信任的核心;信任构建的方式也不再是塑造“自己人”的概念,而是建立“不可信”的范畴;信任方向不是内卷的,而是排他的;虽然现实消费和互联网消费中都存在差序格局的信任关系,但二者对具体信任对象的信任程度不同,格局网络中的连接纽带也不同,前者为亲缘和人情联结,后者为资源和信息联结。可以说,互联网消费中存在另一种信任格局。
<<With the fast development of e-commerce,online consumption is now an emerging industry. Given the spatial and temporal segregation between payment and delivery,and the anonymity of both sellers and buyers,online trustworthiness is bound to be weak. This paper uses qualitative data from interviews with online merchants and consumers to analyze how trust is constructed in online consumption. First,the paper finds that interpersonal trust in offline consumption is transformed into symbolic trust. Second,trust is no longer constructed on‘trustworthiness’but on‘untrustworthiness’. In other words,online trust is exclusive rather than inclusive. Third,the differential mode of trust in online and offline consumption varies in trustee and nexus:offline trust comes from blood-tie and other interpersonal relations while online trust depends on resource and information. Hence,the paper concludes that there is another differential mode of association in online consumption.
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